The other point that got my attention was on social media measurement. Not sure the origin of the attached graphic from his blog post, but his point that social media should focus on building trust, advocate points of view and influence ideas is exactly how we've been building our social media program at Avanade. I also appreciate his progression of B2B social media. Whether Ed meant it as a progression as such, I don't know, but the idea of moving from awareness to engagement to listening and finally to innovation is dead on, IMO.

Image source: Marketing-Gimbal
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